Shipping and Returns

Turnaround
All orders are shipped within 48 hours, Monday - Friday 8am - 5pm, PST.

Carriers

We use USPS to deliver our orders.

Order Tracking
After your package is shipped, we will update your order with the tracking information. 

Shipping Rates
If it applies, the rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders
If an item goes on back-order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Returns, Refunds and Exchanges

How To Return An Item

Your first pair of men’s underwear is covered under our Krakatoa No Bullshit Guarantee.

Your item must be in its original unused condition, unopened and unworn, to be returned. For your first pair (1) of undies (Classic Boxer Brief, Classic Trunk, Classic Brief), we’ll provide a full return or exchange within 30 days- no questions asked. Please email support@krakatoaunderwear.com to start the process. 

Please note: The Krakatoa No Bullshit Guarantee does not apply to multiple underwear, it only applies to your first single (1) pair.


Exchanges
If your Krakatoa Underwear is unopened and in new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, and we pay for return shipping in the USA.

Refunds
If you have issues with your Krakatoa Underwear, please contact us and we will work with you to find a perfect fit. If you still are not satisfied, please contact us within 30 days of your purchase and we will refund the price of the first pair of underwear. Please note, shipping costs are not covered on the refund. 
If you tried several pairs before contacting us, only the first pair will be covered by the Krakatoa No Bulshit Guarantee.

Email support@krakatoaunderwear.com to start the process.

For all returns and exchanges, it is your responsibility to pay for all shipping charges and to ship the product to PO Box 7356, Bellevue, WA 98008. We are not responsible for any returns or exchanges which do not arrive at our office.

Refund Exceptions
Your Krakatoa can not be returned if it's opened, worn, altered or used.