All orders are shipped within 48 hours, Monday - Friday 8am - 5pm, PST.
We use USPS to deliver our orders.
After your package is shipped, we will update your order with the tracking information.
If it applies, the rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
If an item goes on back-order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
Returns, Refunds and Exchanges
How To Return An Item
Your first pair of men’s underwear is covered under our Krakatoa No Bullshit Guarantee.
Your item must be in its original unused condition, unopened and unworn, to be returned. For your first pair (1) of undies (Classic Boxer Brief, Classic Trunk, Classic Brief), we’ll provide a full return or exchange within 30 days- no questions asked. Please email firstname.lastname@example.org to start the process.
Please note: The Krakatoa No Bullshit Guarantee does not apply to multiple underwear, it only applies to your first single (1) pair.
If your Krakatoa Underwear is unopened and in new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, and we pay for return shipping in the USA.
If you have issues with your Krakatoa Underwear, please contact us and we will work with you to find a perfect fit. If you still are not satisfied, please contact us within 30 days of your purchase to return it and we will refund the price of the first pair of underwear. Please note, shipping costs are not covered on the refund.
If you tried several pairs before contacting us, only the first pair will be covered by the Krakatoa No Bulshit Guarantee.
Email email@example.com to start the process.
For all returns and exchanges, it is your responsibility to pay for all shipping charges and to ship the product to PO Box 7356, Bellevue, WA 98008. We are not responsible for any returns or exchanges which do not arrive at our office.
Your Krakatoa can not be returned if it's opened, worn, altered or used.
Krakatoa is designed to be flushed with your skin. There is no need to buy a size larger, as the front pouch eliminates "The Squeeze", and the 3-way stretch fabric conforms gently around your body. You want it snug, not loose, for maximum comfort.
Measure your waist size:
Wrap a measuring tape around your navel, at the narrowest part of your torso. Place a finger in between the tape and your body, for a comfortable fit.
*One thing to note, our XL is a bit larger, covering much of XL and XXL sizes.
In Between Sizes?
Krakatoa has a front pouch that conforms with your anatomy, so even if the undies feel snug around your legs and butt, your package is still comfy, so go for a smaller size for a snug fit. If you don't like it or the size was not correct, no worries, we will send you another pair on your correct size at no cost to you.
Want help choosing a size?
Give us a call on (888) 546-2125, Monday-Friday 9AM-5PM PST, or send us an email at firstname.lastname@example.org and we will help you find the perfect Krakatoa size for you.
Krakatoa No Bullshit Guarantee:
Our goal is to give you unparalleled comfort on your underwear, so if you don’t get the fit you want on your first pair, give us a call on (888) 546-2125 or send us an email at email@example.com, we will send you a different size at no charge.