Hey Alex, I Have Questions!
Men come in all different shapes and sizes but for years underwear failed to respect our anatomy.
Our new StratoPouch is a re-designed front pouch, that should serve for the majority of men out there, to accommodate and coddle. It goes deeper towards the crotch, it's narrower and with more volume. It's a blend of separation and breathability, but also supportive for all day comfort.
You won't need to adjust yourself anymore, because sticking to your leg is a thing of the past.
And the new internal liner is a joy to wear. It's perforated and breathable, anti-microbial for odor-resistance, and it's also so smooth that is non-stick, to avoid the dreaded "tip velcro-effect" when we have some DNA leakage during happy times. Because someone had to do it.
When will Lahaina Red and Hana Green be available?
Because of an unfortunate manufacturing mixup, we had to remove those two colors from sale, on both Trunks and Boxer Briefs. They are being re-made and will be available in July. Our apologies about this delay, those colors are amazing, and we are beyond heart-broken with this painful loss for Krakatoa.
But they will be here in no time!
What should I know about the fit?
The Anti-Gravity Trunk is designed with a 2" inseam. The legs are designed to stay put, but can ride up a little depending on activities. The pouch is designed to be large enough to provide you room, while being double layered to also provide support and privacy for your privates. All of this is benefited by our use of MicroModal which is incredibly lightweight and breathable.
What if I'm in between sizes?
Our sizes run pretty true and the materials do have stretch to them.
But if you're not sure which size is going to be the best for you, consider these three things:
- Your waist in inches (pants size is OK).
- If your legs touch at the thighs.
- If you have a small, normal or large butt.
If your legs touch and your butt is large, you might jump a size.
If you have a small butt and thin legs, you can downsize.
What's MicroModal fabric?
In a word. Soft.
Really soft, our MicroModal is hand-selected to be of the highest grade available.
MicroModal is a modern technical fabric that is manufactured with cellulose from renewable Beechwood trees. Compared with Cotton, it's odor-resistant, 3 times softer, 50% more breathable, and it's not nearly as polluting or water-wasting.
When will my item ship? How long will it take to arrive?
Please allow 2-4 days for processing, and the usual shipping times from the USPS: inside the US you can expect to see your package between 3-6 days. We'll send you a confirmation email with your tracking information as soon as it ships. If you have any questions or don't receive an email, feel free to reach out via our Contact Us Page.
What is your return policy? How do refunds work?
Our number one goal is that you're happy with your purchase.
If something doesn't fit right, let us know and we will make it right.
Try on a pair and make sure it's perfect in you. If it doesn't work for you, your first pair is covered.
After this first pair, all underwear must be unworn, unwashed, in the original condition and packaging that you received them for a refund. If you bought a pack with multiple pairs, make sure you try ONLY one pair before you decide to use the rest.
How do I wash my Krakatoa?
Krakatoa is quite resistant to shrinking and fading, but machine-washing them in cold water using the delicate setting and drying in low heat will keep them looking fresher for longer.
Please do not bleach, iron, or dry clean your boxer briefs or trunks. You can also wash it by hand and lay it flat to dry, for great results.
What's your 52 Wash Guarantee?
We've built a tough product with reinforced stitching that lays flat and the very best materials we could get our hands on.
That said, you should follow the care instructions.
We provide a 52 Wash Guarantee which is triggered by either 52 washes or 12 months from the date of purchase. If your item has any structural damage before 52 washes or 12 months, we'll replace them for free.