52 Wash Guarantee / Product Warranty
We want you to feel confident making your purchase from us. We provide a 52 Wash Guarantee which is triggered by either 52 washes or 12 months from the date of purchase. If your item has any structural damage resulting from a manufacturer's defect before 52 washes or 12 months, we'll replace them for just the cost of shipping.
The guarantee excludes damage caused by neglect or abuse, by intentional damage, accidental damage, color fade, pilling, stains of any kind, and deliberate attempts to damage the product.
Applies to any product purchased, does not apply to any product provided as a replacement.
Send us an email at hello@krakatoaunderwear.com with the subject "52 Wash Guarantee Claim". Please be sure to include photos of the damage. We will be in touch shortly after.
Full details can be found HERE.