Our number one goal is that you're happy with your purchase.

Try on a single pair and make sure it's perfect for you.

If you bought multiple pairs, make sure you try ONLY ONE PAIR for fitting purposes.

After this first pair, all underwear must be unworn, unwashed, in the original condition and packaging you received them in for a refund.

Due to the nature of our product we cannot accept returns of worn products. We will only be able to provide store credit for worn products limited to your first pair.

Please contact us directly at hello@krakatoaunderwear.com to discuss options.

We want you to feel confident making your purchase from us. We provide a 52 Wash Guarantee which is triggered by either 52 washes or 12 months from the date of purchase. If your item has any structural damage resulting from a manufacturer's defect before 52 washes or 12 months, we'll replace them for just the cost of shipping.

The guarantee excludes damage caused by neglect or abuse, by intentional damage, accidental damage, color fade, pilling, stains of any kind, and deliberate attempts to damage the product.

Applies to any product purchased, does not apply to any product provided as a replacement.

Send us an email at hello@krakatoaunderwear.com with the subject "52 Wash Guarantee Claim". Please be sure to include photos of the damage. We will be in touch shortly after.

Full details can be found HERE.