FAQ
Krakatoa | Payment | Orders | Shipping | Returns
Krakatoa Questions:
How do I care for my Krakatoa?
Krakatoa is quite resistant to shrinking and fading, but machine-washing them in cold water using the delicate setting and drying in low heat will keep them looking fresher for longer.
Please do not bleach, iron, or dry clean your boxer briefs or trunks. You can also wash it by hand and lay it flat to dry, for great results.
What is Krakatoa made of?
Our undies are made with high grade MicroModal, a bio-based fabric that is ultra-soft, 50 percent more breathable than cotton and cooler to the touch. Also, MicroModal inhibits bacterial growth naturally, so you can even skip a shower or two without smelling like you have a dead skunk in your pants.
Where are your products made?
We searched all over the world for the best manufacturer for our men’s undies. Seriously. Several factories from different countries sent us samples based on our design to create the most comfortable boxer briefs, trunks and possible. Just one made the cut (no pun intended).
Our manufacturing partner is one of the most successful underwear factories in China, proudly earning an ISO 9001:2008 certification and known for its impeccable track record regarding its artisans, besides their exceptional craftsmanship.
Do you test any of your products on animals?
Oh yes. On ourselves here at the office and on some good-willing friends. A bunch of animals. Good ones, though.
Do you ever change your prices?
At Krakatoa, we strive to offer you the highest quality men’s undies at the best value possible by verticalizing our production and sales channels. We design them ourselves here in the United States, choose the best manufacturers to produce them and sell directly to you, without a middleman. As we grow, we work smarter to be more effective and pass the savings to you, and make our products even better.
Sometimes, the price of raw materials or labor fluctuate depending on global conditions that are out of our control. Therefore, we may need to adjust prices to keep our high quality standards. But you can be sure we are never going to compromise on our commitment to bring you the most comfortable products we can make.
What's my Krakatoa size?
Krakatoa is built for comfort, so it might run a bit roomier than your usual men’s undies.
If it doesn't fit you the way you want it, no worries! Drop us a line at support@krakatoaunderwear.com and we will send you another size free of charge. Our goal is to make sure you are absolutely happy with it.
For your first pair of men’s undies (Boxer Brief, Trunk), we’ll provide a full return or exchange within 30 days - no questions asked. Please email support@krakatoaunderwear.com to get started.
Payment Questions:
We accept all major credit cards and also accept PayPal Express Checkout, Apple Pay, Amazon Payments and Google Pay.
All prices are shown in the United States Dollar (USD).
Sorry, we do not accept personal checks or money orders.
Order Questions:
What if I need to cancel or change an order?
We process orders as quickly as we can, but we’ll do our best to accommodate any changes to your order. The fastest way to change or cancel an order is to email us at support@krakatoaunderwear.com. We will answer as soon as possible and work with you.
What’s my order status?
After your order has shipped, you will receive an email with your shipment's tracking number. Use it to track your package from our warehouse directly to your door. Oh, the sweet pain of the wait.
Shipping Questions:
Where do you ship?
We ship all orders from our warehouse to all over the US, including PO Boxes and all military locations via their APO, FPO, and DPO addresses. We ship Internationally to several countries, but we are not responsible for import taxes or fees when the package arrives in your country.
How much does shipping cost?
You get free shipping on any US orders over $75. Canada has free shipping on orders above US$100, and International shipping rates for select countries will be displayed at Checkout.
How long does it take for my order to arrive?
Domestic orders usually arrive within 4-10 business days, but could take longer depending on the USPS. International orders are dependent on their own Post services and can take from a couple weeks to months, depending on the country.
Something to note:
Orders typically leave in 2-3 business days on weekdays, and a bit longer if the order falls on a weekend. In exceptional circumstances, like natural disasters, strikes or other conditions out of our control, the packages can take longer to arrive.
Return / Refund Questions:
What is Krakatoa Guarantee on your first pair of underwear?
If you don't love your first pair, we'll send a different size, style or issue a refund. Note that this has to be done within the first 30 days.
On your first pair of undies (Boxer Brief, Trunk or Briefs), we'll provide a full return or exchange within 30 days. Please email support@krakatoaunderwear.com to start the process.
If you order multple pairs, please try on only one to verify size and fit. We do not accept used / opened underwear so please try one pair first so if necessary you can exchange the rest.
Please note: the Krakatoa Guarantee only applies to your first single (1) pair.
What is your Return Policy?
Your first pair of men’s underwear is covered under our Krakatoa Guarantee.
For all subsequent individual pairs of our boxer briefs, Trunks and Briefs, returns are accepted within 30 days of you receiving the product if they are: Unwashed, unworn and in the original condition you received them.
Email support@krakatoaunderwear.com to start the process.
For all returns and exchanges, it is your responsibility to pay for all shipping charges and to ship the product to PO Box 70297, Los Angeles, CA - 90070. We are not responsible for any returns or exchanges which do not arrive at our office.
Refunds
If you have issues with your Krakatoa Underwear, please contact us and we will work with you to find a perfect fit. If you still are not satisfied, please contact us within 30 days of your purchase to return it and we will refund the price of the first pair of underwear. If you tried several pairs before contacting us, only the first pair will be covered. Return shipping costs are not covered and the pair you used will have to be returned for a refund. When the returned item arrives at our offices, it will be destroyed and your refund will be issued.
I need new amazing underwear immediately, can you express ship them to me?
We don’t offer same day or overnight shipping at this time.
Where are my Membership settings?
A link to your account will appear towards the bottom of your Account Page as soon as your first order ships. This link allows you to adjust the frequency or cancel your account. If you need to cancel before your first order ships, please contact us at support@krakatoaunderwear.com.
Do you ship internationally?
Yes! Now you can put a volcano in your pants in several countries around the world! Just make sure your country is on the list of countries we ship to, at Checkout.