Have questions? Check below or give us a shout!
Shipping and Returns
Our 52 Wash Guarantee
HOW DOES IT WORK?
We want you to feel confident making your purchase from us.
We provide a 52 Wash Guarantee which is triggered by either 52 washes or 12 months from the date of purchase. If your item has any structural damage before 52 washes or 12 months, we'll replace them for free. You may be required to pay shipping costs.
Full details can be found HERE.
WHAT ARE THE EXCEPTIONS?
The guarantee excludes damage caused by neglect or abuse, by intentional damage, color fade, pilling, stains of any kind, and deliberate attempts to damage the product.
Send us an email at firstname.lastname@example.org with the subject "52 Wash Guarantee Claim". Please be sure to include photos of the damage. We will be in touch shortly after.
You can read more on the 52 Week Wash Limited Product Guarantee page HERE.
Returns, Exchanges and Refunds
If you change your mind just after a purchase, please get in touch as soon as possible and we'll try to stop the shipment.
If you would like to exchange for another color, style or size, please send us an email at email@example.com that includes your name and order number as well as a description of the items you would like to return, and we will work with you to find your perfect fit.
All items returned must be in their original unused condition, unopened and unworn. No exceptions.
If you have issues with your Krakatoa Underwear, please contact us and we will work with you to find a perfect fit.
If you still are not satisfied, please contact us within 30 days of your purchase to arrange a return. Please note, buyer shall be responsible for all associated shipping costs for all refunds. As soon as the unwanted product arrives at our offices, we will issue your refund immediately.
Please email us at firstname.lastname@example.org to start the process.
Due to health considerations, any returned Krakatoa will be destroyed on arrival, and any refunds will then be issued.
WHEN CAN I EXPECT MY REFUND?
If you are not satisfied with your Krakatoa, just return the pair to us and your refund will be issued when we receive the return on our P.O. Box.
Please contact email@example.com to start the process.
Shipping - Frequently Asked Questions
All orders are usually shipped same day, Monday - Saturday 8AM - 4PM, PST.
We ship all orders via The United States Postal Service
After your package is shipped, we will send you an email with the tracking information.
If it applies, the rate charged for the shipping of your order is based on the weight of your products, and your location. The cost of shipping will be displayed prior to completion of the purchase. If you're in the United States all orders over $75 qualify for free shipping. For Canada and most international orders the cost is around $15 US Dollars for International Shipping.
STILL HAVE ANY QUESTIONS?
Krakatoa International, Inc.
PO Box 70297, Los Angeles, CA - 90070