Shipping and Returns

Have questions? Check below or give us a shout!

Our 52 Wash Guarantee

HOW DOES IT WORK?

We want you to feel confident making your purchase from us.
We provide a 52 Wash Guarantee which is triggered by either 52 washes or 12 months from the date of purchase. If your item has any structural damage before 52 washes or 12 months, we'll replace them for free. You may be required to pay shipping costs.


Full details can be found HERE.

WHAT ARE THE EXCEPTIONS?

The guarantee excludes damage caused by neglect or abuse, by intentional damage, color fade, pilling, stains of any kind, and deliberate attempts to damage the product.

Send us an email at support@krakatoaunderwear.com with the subject "52 Wash Guarantee Claim". Please be sure to include photos of the damage. We will be in touch shortly after.

You can read more on the 52 Week Wash Limited Product Guarantee page HERE.

Returns, Exchanges and Refunds

RETURNS

If you change your mind just after a purchase, please get in touch as soon as possible and we'll try to stop the shipment.

If you would like to exchange for another color, style or size, please send us an email at support@krakatoaunderwear.com that includes your name and order number as well as a description of the items you would like to return, and we will work with you to find your perfect fit.

All items returned must be in their original unused condition, unopened and unworn. No exceptions.

REFUNDS

If you have issues with your Krakatoa Underwear, please contact us and we will work with you to find a perfect fit.

If you still are not satisfied, please contact us within 30 days of your purchase to arrange a return. Please note, buyer shall be responsible for all associated shipping costs for all refunds. As soon as the unwanted product arrives at our offices, we will issue your refund immediately.

Please email us at support@krakatoaunderwear.com to start the process.

RETURN EXCEPTIONS

Due to health considerations, any returned Krakatoa will be destroyed on arrival, and any refunds will then be issued.

WHEN CAN I EXPECT MY REFUND?

If you are not satisfied with your Krakatoa, just return the pair to us and your refund will be issued when we receive the return on our P.O. Box.
Please contact
support@krakatoaunderwear.com to start the process.

Shipping - Frequently Asked Questions

TURNAROUND

All orders are shipped within 48 hours, Monday - Friday 8am - 5pm, PST.

CARRIERS

We ship all orders via The United States Postal Service

ORDER TRACKING

After your package is shipped, we will send you an email with the tracking information.

SHIPPING RATES

If it applies, the rate charged for the shipping of your order is based on the weight of your products, and your location. The cost of shipping will be displayed prior to completion of the purchase. If you're in the United States all orders over $50 qualify for free shipping, this includes gift card purchases. For Canada and most international orders the cost is around $12 US Dollars for International Shipping.

STILL HAVE ANY QUESTIONS?

Address:
Krakatoa International, Inc.
PO Box 70297, Los Angeles, CA - 90070

Email: support@krakatoaunderwear.com

Sizing Guide

Krakatoa is designed to be flushed with your skin. There is no need to buy a size larger, as the front pouch eliminates "The Squeeze", and the 3-way stretch fabric conforms gently around your body. You want it snug, not loose, for maximum comfort.

Measure your waist size:
Wrap a measuring tape around your navel, at the narrowest part of your torso. Place a finger in between the tape and your body, for a comfortable fit.

 

most comfortable boxer briefs

*One thing to note, our XL is a bit larger, covering much of XL and XXL sizes.

In Between Sizes?
Krakatoa has a front pouch that conforms with your anatomy, so even if the undies feel snug around your legs and butt, your package is still comfy, so go for a smaller size for a snug fit. If you don't like it or the size was not correct, no worries, we will send you another pair on your correct size at no cost to you. 

Want help choosing a size?
Send us an email at support@krakatoaunderwear.com and we will help you find the perfect Krakatoa size for you.

Krakatoa No Bullshit Guarantee:
Our goal is to give you unparalleled comfort on your underwear, so if you don’t get the fit you want on your first pair, send us an email at support@krakatoaunderwear.com, we will send you a different size at no charge.